FAQ's

1. What are the recommended browsers and internet setting for this site?

2. How do I test my browser?

3. How do I log in my account?

4. What do I do if I experience a problem when I’m logged in to the meeting?

5. What if I still experience problem after switching to Firefox?

6. How do I sign up for an upcoming webinar?

7. How do I view an archived session?

8. How do I view CleanMed 2014 sessions?

9. Where do I find all the sessions I registered/attended?

10. How are the sessions on the “Recommended” page selected?

11. How do I edit my profile?

12. Can I get CEU certificate for the webinar/session I attend?

13. How do I get my CEU certificate?

14. Who do I contact if I still have questions?

1. What are the recommended browsers and internet setting for this site?

It is recommended that you use a PC with Windows and Internet Explorer 7.0 or higher. If you are using a Mac, please use the Safari web browser. For viewing webinars, please use high speed/broadband internet connect. Wifi is not recommended.

Also, please make sure you do not have pop-ups disabled in your internet browser settings.

Lastly we suggest that your internet browser is “Active X” enabled.

2. How do I test my browser?

If you are already registered for a webinar or an archived session, go to the webinar/session page by clicking the title. You should find “Test Your Brower” on the right side of the session detail page. Click that button to test your browser.

OR follow the following steps to test your browser:

Go to www.ec.commpartners.com and click on the Support Tab in the top left, once expanded click “Run Test.” You should see a Congratulations message. Click “Click Here” to take the second part of the test. Once the second part is loaded you should hear a pre-recorded audio message. If your browser does not pass the first part of the test, go to get.adobe.com/flashplayer/ to download the required Adobe Flash software. Once at the site, go to the “Downloads” menu at the top and choose “Get Flash Player.”

3. How do I log in my account?

Already have an account with Practice Greenhealth? If your employer is a Practice Greenhealth member and you already have a Practice Greenhealth account, please click “Log In” on the right of the top banner to enter your Practice Greenhealth account username and password. If you forgot your password, you may reset your password

Don't yet have an account with Practice Greenhealth?

Please send the following information to prademaker@practicegreenhealth.org:
1) first/last name
2) title
3) organization/company information (including health system name if applicable)
4) mailing address
5) phone number
6) email address

If your employer is a Practice Greenhealth member, a member level account will be created and login instructions sent to your email address.
If your employer is not a Practice Greenhealth member, a nonmember account will be created for you. A non-member account allows you access to all of our free content and webinars.

4. What do I do if I experience a problem when I’m logged in to the meeting?

If you are already logged into the meeting and experience a problem (slides stop advancing, streaming audio stops/fails, etc.), please follow the steps below:

i) Try clicking the “refresh” button in your web browser. It looks like a circle with arrows.

ii) Clear the cache in your web browser. Then close your web browser completely. Open your web browser again and try logging into the event/archive again.

If none of the above steps resolve the issues, direct your web browser to http://www.mozilla.org/en-US/firefox/new/ and download Firefox. Next reinstall the Adobe Flash software by visiting get.adobe.com/flashplayer/. (Please refer to the answer to Question 2).

5. What if I still experience problem after switching to Firefox?

If none of these steps are successful, the issue may be related to (a) internal firewall settings, (b) internal internet settings or (c) the speed/capability of your internet connection. You should consult your IT department or internet provider. Please make sure the following the following IP addresses are open:

72.32.161.112 port 80 (web and Flash file delivery)

72.32.200.104 port 80 (web and Flash file delivery)

72.32.221.85 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)

66.135.54.165 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)

72.32.200.106 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)

6. How do I sign up for an upcoming webinar?

Click “Live Webinars” located on the top banner to see a list of all the upcoming webinars. You can narrow down the list by using the “Search by Category”, “Search by Date Range”, or “Search by Keyword” option on the left.

Once you find the webinar you would like to register for, you can either click “Register” to add it to your cart right away or “More Information” to view the session description, learning objectives, and speaker information. You will be able to register on the session detail page too.

When you are ready to complete the registration, click “Cart” on the top of the screen. You will be able to see all the webinars in your cart and make edits if needed. Then click “Place my order”. An Email Confirmation will be sent to your account email address when the registration is completed successfully.

On the scheduled day for the webinar, you may join the meeting 15 minutes prior to the start time. To join the meeting, click “Dashboard” when you are logged in at Greenhealth Academy. You should be able to see all the webinars you are registered for on your Dashboard. Click the session title to be directed to the session detail page where you will find the option to open the meeting on the right of your screen under “Presentation”.

7. How do I view an archived session?

You must register for the archived session first in order to access the recording.

Click “Catalog” located on the top banner to see all the education offerings at Greenheatlh Academy. On the left of your screen, you should find the options to search contents by categories, type or keywords. In the drop-down menu under “Search by Type”, choose “Web Content On-Demand” to see a list of all the archived sessions. You may narrow down the list by using “Search by Category”, “Search by Date Range”, or “Search by Keyword” on the left.

Once you find the archived session you’d like to view, click “Register” to add the archived session to your cart right away, or click “More Information” to view the session description, learning objectives, speaker information, and pricing. You will be able to register on the session detail page too.

When you are ready to complete the registration, click “Cart” on the top of the screen. You will be able to see all the webinars in your cart and make edits if needed. Then click “Place my order”.

Now please return to the session detail page, click “Presentation” on the right of the screen, and then click the “View Video “to start viewing.

8. How do I view CleanMed 2014 sessions?

You must register for the archived session first in order to access the recording.

Click “CleanMed 2014” located on the top of the screen to see all the available CleanMed 2014 sessions. You may narrow down the list by using the “Search by Categories” on the left.

Once you find the session you’d like to view, click “Register” to add the session to your cart right away, or click “More Information” to view the session description, learning objectives, speaker information, and pricing. You will be able to register on the session detail page too.

When you are ready to complete the registration, click “Cart” on the top of the screen. You will be able to see all the webinars in your cart and make edits if needed. Then click “Place my order”.

Now please return to the session detail page, click “Presentation” on the right of the screen, and then click the “View Video“to start viewing.

9. Where do I find all the sessions I registered/attended?

At “Dashboard”, you will see all the webinars you are registered for and all the sessions added to your account. If you would like to see what certificates you’ve gained or retrieve the certificate you’ve earned, please click “Transcript” next to “My Dashboard”.

10. How are the sessions on the “Recommended” page selected?

In your profile, there’s a table called “Interest in Categories”. The option there mirrors the categories we set up in the catalog. All the sessions populated on your “Recommended” page are selected based on the categories you selected in your profile.

11. How do I edit my profile?

When you are logged in on Elevate site, click “Profile”. In the profile, you should see “Click here to edit your profile on remote system” right on top of your email address. Click the link to be directed to the page where you can update the information shown in your profile.

12. Can I get CEU certificate for the webinar/session I attend?

A good number of webinars and archived sessions we provide allow you to earn continuing education credits for your professional certificate. If a webinar or an archived session does offer CEUs, the type of CEU and the number credits it offers will be listed in the session details. If you have questions, please contact Yifei Zhong at yzhong@practicegreenhealth.org.

13. How do I get my CEU certificate?

You are required to watch the webinar or archived session for at least 40 minutes before you are allowed to take the survey for the CEU. If you pass the minimum score for the test, your CEU certificate will be automatically generated. You may view and download the transcript anytime from your Dashboard.

14. Who do I contact if I still have questions?

Please contact Yifei Zhong at yzhong@practicegreenhealth.org if your questions are not answered here.